More military commissaries to offer home grocery delivery this year (2024)

VIRGINIA BEACH, Va. — Commissary customers across the country will soon be able to get groceries delivered to their doorstep, as officials prepare to expand the military’s home-delivery pilot program this summer.

Grocery deliveries will start in the western United States around midsummer before rolling out nationwide, Defense Commissary Agency Director John Hall told Military Times in an interview Tuesday. Hall announced the program’s expansion the same day at a meeting of the American Logistics Association, a trade association representing companies that sell to commissaries, exchanges and morale, welfare and recreation entities on bases.

Where the program will become available depends on the delivery range of companies that are picked to provide the service. Hall said there are early indications that companies are interested in almost all of the commissary locations in the continental United States.

Officials expect to solicit contract bids from delivery companies soon.

The commissary agency has run a grocery-delivery pilot program at eight commissaries for nearly two years. Customers have logged nearly 28,000 transactions, averaging $128.70 per order, since June 1, 2022, according to the Defense Commissary Agency.

When the pilot began, two companies held contracts to ferry food and other goods from stores to customers’ homes. One of those companies, ChowCall, took over deliveries for all eight commissaries in March 2023. About 60% of ChowCall’s deliveries head off base, while 40% stay on base, according to Todd Waldemar, the company’s chief executive officer.

Their customers range from active duty families to troops living in barracks, retirees and disabled veterans — and people who want to get a head start on shopping or grab a bite to eat while at work.

“We’ve delivered a bunch of orders to aircraft hangars,” Waldemar said.

The service can be especially helpful to young families of troops who are deployed.

“If you’re living on base, your spouse is deployed, 99.9% of the time you can’t get diapers and formula delivered to your house,” Waldemar said.

That’s changed for those who live near a commissary that currently falls under the pilot program. Right now, those include Scott Air Force Base, Illinois; Fort Liberty South, North Carolina; MacDill AFB, Florida; Fort Belvoir and Naval Station Norfolk, Virginia; Joint Base Lewis-McChord, Washington; and Marine Corps Air Station Miramar and Naval Base San Diego in California.

“We’ve had a lot of positive comments. … Some people do a lot of orders,” Waldemar said, noting one repeat customer has placed 98 orders. One sailor in the unaccompanied housing at NS Norfolk has placed 56 orders, the CEO said.

When the pilot first launched in 2022, most delivery fees hovered around $4 per order. Those low fees made it financially difficult for companies to cover operating costs like gas prices and drivers’ salaries.

When ChowCall took over last year, they were allowed to launch a new pricing structure with fees that change based on a customer’s distance from the commissary. Delivery fees now range from $10.99 to $16.70 for a trip of five miles or less, to $29.99 for a 16- to 20-mile trip.

About KarenJowers

Karen has covered military families, quality of life and consumer issues for Military Times for more than 30 years, and is co-author of a chapter on media coverage of military families in the book "A Battle Plan for Supporting Military Families." She previously worked for newspapers in Guam, Norfolk, Jacksonville, Fla., and Athens, Ga.

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More military commissaries to offer home grocery delivery this year (2024)

FAQs

Can veterans buy groceries at the commissary? ›

Yes. Veterans with a Department of Veterans Affairs (VA) documented service-connected disability rating are eligible to shop the commissary.

Are groceries cheaper on military bases? ›

Commissaries are basically your neighborhood grocery store, located on military installations worldwide. The commissary sells food and household items at prices that are often below other grocery stores. On average, you can cut nearly a third off your grocery bill compared to in-town prices.

Can DoD employees shop at commissaries? ›

Luckily for active-duty service members, DOD civilians, and their dependents, your privilege to shop in military stores is almost always covered under the agreement too. But there are some restrictions. Learn more about how SOFA can affect your military commissary and exchange privileges.

Can military retirees use overseas commissary? ›

Command Regulations that Govern Overseas Shopping Privileges

Must be receiving full retirement pay and benefits or 100% disabled. Dependents residing or visiting with sponsor are authorized. Dependents residing or visiting without sponsor are not authorized. A reservist must be on active duty (orders).

Can I bag my own groceries at the commissary? ›

You can always choose to take your groceries out yourself or use the self-checkout and bag your own order. Using the commissary is a great way to take advantage of a military benefit designed to save you money on groceries. Happy shopping!

Can honorably discharged Veterans use the commissary? ›

In the U.S., you may be eligible for commissary and exchange privileges if you meet one of the requirements listed below. If you're a Veteran or service member, one of these must be true. You: Have a service-connected disability rating and were honorably discharged, or.

When did the commissary surcharge start? ›

The modern surcharge began in 1952 when Congress decided commissaries should be more self-supporting. Congress and the Defense Department directed the military services to have commissaries add a 2 percent surcharge to cover costs of purchasing and maintaining equipment and supplies.

Why is there a surcharge on my commissary receipt? ›

Surcharge is applied to the total value of each commissary purchase because the Congress has mandated collection of surcharge (currently 5 percent) to pay for commissary construction, equipment and maintenance.

How much to tip commissary baggers? ›

I'll tell you what, sister, this is worth at least $3 to $5, the general rule of tipping. Or, another rule of thumb is 25 cents a bag. I even go as far as tipping $1 to $2 to the other bagger at checkout. DeCA sells items to shoppers at cost.

Can DoD civilians get gas on base? ›

Hardship – Persons who are “stranded on an installation” may purchase small quantities of gasoline, oil, other automotive items, or items necessary for an individual's health. DoD Civilian Employees using Government-authorized vehicles for official business may purchase gasoline for those vehicles.

Can I use my CAC card at the commissary? ›

Active-duty service members can use their card for commissary, exchange and MWR privileges and to receive care at military treatment facilities. How do I get a CAC? Your government sponsor will enroll you in the Defense Enrollment Eligibility System and initiate a background check before you are issued a CAC.

Are DoD employees considered military? ›

A DOD civilian does not serve in the military but is instead appointed to the federal civil service. DOD civilians work for the military departments (i.e., Army, Navy, and Air Force) as well as other defense agencies and field activities (e.g., Defense Health Agency).

Is the military commissary worth it? ›

By shopping at your commissary and exchange, you keep more of your hard-earned cash. Plus, you put your dollars to work supporting your military community. The next time you need to do some shopping, visit the commissary and/or exchange on your installation for benefits beyond savings.

What is the benefit of shopping at a military commissary? ›

Save money when you shop at commissaries and exchanges. Your Everyday Savings reduces the cost of certain commissary items to help service members and their families. Commissary CLICK2GO is an online application for ordering items from the Commissary and scheduling a free curbside pickup.

Can veterans go to px on base? ›

All disabled Veterans can use their hard-earned Exchange benefit in person at PXs and BXs. “I'm always looking to save a penny here, a penny there,” said Air Force Veteran David Carr, who served for three years, including 1 ½ years in Vietnam. “Every penny adds up.”

Can Veterans go to px on base? ›

All disabled Veterans can use their hard-earned Exchange benefit in person at PXs and BXs. “I'm always looking to save a penny here, a penny there,” said Air Force Veteran David Carr, who served for three years, including 1 ½ years in Vietnam. “Every penny adds up.”

Can Veterans still get on base? ›

Only with a VHIC can the veteran get access to the base. All a veteran has to do is take their VHIC, along with valid state ID, driver's license or passport, to an installation's Pass and ID office. If this office isn't outside the base, call ahead to find out where to go.

Will my VA ID get me on base? ›

As such, the VA identification cards cannot be used as proof of eligibility to any federal benefits and does not grant access to military installations. You can use your printed Veteran ID Card (VIC) instead of your DD214 to get discounts on goods and services offered to Veterans.

Does the commissary count as a US supermarket? ›

Commissaries are military supermarkets that sell all items at cost plus a 5 percent surcharge. The Defense Commissary Agency oversees 247 stores worldwide on Army, Air Force, Navy, Marine Corps and Coast Guard installations. Most of DeCA's larger commissaries are relatively full-service grocery stores.

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